Our DISCOVER phase allows for incorporating divergent and broad views from the client organisation. The client goes through a process of determining market opportunities, future market trends, moon shots and take short, medium and long term views of their business strategy. The team composition of the DISCOVER phase includes a team of cross-functional personnel from across all the levels of the organisation; management, sales, delivery, support. The outcome of the DISCOVER process is the basis of the DEFINE phase.

Our DEFINE phase allows for incorporating divergent views from the client organisation. The client goes through a process of determining the product roadmap, design considerations, functional workflow definitions, technology framework development issues and considerations, supported form-factors, language considerations, standards adherence based on geographical spread. The DEFINE phase allows our clients to determine the product roadmap for the solution keeping in mind their schedules, scope and budgetary considerations. The team composition of the DEFINE phase includes personnel from sales, delivery, domain experts, customers and support teams. The outcome of the DEFINE process is go-ahead for the DESIGN phase.

The DESIGN phase of the Service Delivery Process takes off from the Definition for the roadmap for the product or the service. The client now goes through a process of determining operational aspects of the product or the service. In the DESIGN phase, all the aspects of the technology procurement, personnel assignment, requirements freeze for the stage 1 iteration are completed. The DESIGN phase also incorporates a prototype phase that creates a pilot product or service to validate the technology and delivery mechanisms.

The Development phase of our process is initiated after the Design phase. This phase involves the development of the framework for the solution and components required to build the solution as envisaged in the Design phase.

Once everything has been designed and developed to the point where you, as the client, are satisfied with it, we will launch the product or service. It will essentially be “live” for anyone to use or visit at this point. We will then closely monitor any and all activities and make sure that no unexpected issues pop up. We will populate database tables with the latest versions of production data, and all internal and external client operations processes will be integrated and confirmed. There will also be client training available at the beginning of the deployment stage.

The Delivery process is initiated once the Development phase has been completed. The Development process could follow various types of Development Lifecycles, however the Deliver Process ensures the quality and adherence to the end customer requirements.